How do I cancel my membership?
Please take into account the minimum membership period of four fully paid calendar months. The notice period is at least one full calendar month, whereby the membership ends on the last day of the following calendar month. For example, if you cancel your membership on December 22, your membership will end on January 31.
To cancel your membership, log in to your account via the website (not possible in the app) navigate to the Mijn Cinevillepas tab (via the blue icon in the top right corner). Then click on Beheer je lidmaatschap. Here you'll find your active membership (email, address, bank details, and Cineville card number). You can switch to English on the left side of the page.
Under to your card number, click on Cancel. You can now select an end date for your card. Your card will aways expire on the last day of the month. After you've selected your end date, click Continue. You will now be asked to confirm your cancellation, click the blue button to confirm.
You can also cancel via email. Contact us at klantenservice@cineville.nl. We'll process your cancellation within 24 hours.
Note: you will always receive a confirmation of your cancellation with the end date of your membership. Did you not receive a confirmation? Then your cancellation may not have been successful. Send an email to klantenservice@cineville.nl.
Help! It does not work!
Does the Beheer je lidmaatschap button not take you to the overview page of your membership, but to the Mijn Profiel page? Then your (current, active) Cineville card is probably not linked to your account. You can link your Cineville card to your account on the Mijn Cinevillepas page by unlinking and linking again. Or shoot our support team a message via klantenservice@cineville.nl.
We don't have a special 'pause' option, but ending your membership can be temporary as well as permanent because you can always reactivate your membership again after ending it. You cancel your Cineville card in the regular way (see above) via your online account. You can then reactivate your membership within 6 months. This is why your cancellation can also be a temporary interruption. Activation is free of charge and can be done via your account by clicking the 'Reactivate' button under 'Beheer je lidmaatschap'. You always renew the membership for a minimum of four full calendar months.