How do I cancel my membership?

Permanent ending
Do you want to permanently end your membership? Sorry to hear that! Please take into account the minimum membership period of four fully paid calendar months. The notice period is at least one full calendar month, whereby the membership expires on the last day of the following calendar month. For example, if you cancel your membership on December 22, your membership will end on January 31.

To cancel your membership, log in to your MyCineville account via the website (not possible in the app) navigate to the ' Mijn Cinevillepas' tab (top right). Wait a few seconds, then click on ' Beheer je lidmaatschap'. Here you'll find your your active membership (email, address, bank details, and Cineville card number).


Next to your card number, click on 'opzeggen'. 

You can now select an end date for your card. Your card will aways expire on the last day of the month. After you've selected your end date, click 'verder'. You will now be asked to confirm your cancellation, click the red button that says 'Ja, ik zeg op' ('Yes, I want to cancel'). This confirms your cancellation. All set!

You can also cancel via email. Contact us at klantenservice@cineville.nl. We'll process your cancellation within 24 hours.

Note: you will always receive a confirmation of your cancellation with the end date of your membership. Did you not receive a confirmation? Then your cancellation may not have been successful. Send an email to klantenservice@cineville.nl.
Help! It does not work!
Does the 'Beheer je lidmaatschap' button not take you to the overview page of your membership, but to the Mijn Profiel page? Then your (current, active) Cineville card is probably not linked to your account. You can link your Cineville card to your account on the 'Mijn Cinevillepas' page.
Temporary stop
We don't have a special 'pause' option, but ending your membership can be temporary as well as permanent because you can always reactivate your membership again after ending it. You cancel your Cineville card in the regular way (see above) via Mijn Cineville. Log in to your account, then go to the 'Mijn Cinevillepas' tab and click on the 'Beheer je lidmaatschap' button. You will then see your active membership listed under your details. Here you can set an end date for your membership via the 'Opzeggen' button.
You can then reactivate your membership within 6 months. This is why your discontinuation can also be a temporary interruption. Activation is free of charge and can be done via your Mijn Cineville account by clicking the 'heractiveren' button under 'Beheer je lidmaatschap'. You always renew the membership for a minimum of four full calendar months.

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